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Free high-speed internet on board
Another great reason to fly with airBaltic! As of 20 February 2025, airBaltic is the first European airline to offer ultra-fast and free SpaceX Starlink internet to passengers on board its Airbus A220-300 aircraft.
The high-speed internet connection lets you join online meetings, catch up with friends or make last-minute travel arrangements while you fly. Never miss the start of ticket sales for a concert or the live stream of a big game due to a flight. Watch movies, play games, shop online or post amazing pictures on social media from above the clouds.
The first airBaltic Airbus A220-300 aircraft are already equipped with Starlink internet, with a phased rollout continuing throughout 2025. Among the first to feature this high-speed connectivity are aircraft adorned with the special Baltic States flag livery. Listen for the in-flight announcement and look at the cover of inflight magazine Baltic Outlook to find out if internet is available on your flight.
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Low-Earth orbit satellite internet design by SpaceX
Starlink is a low-Earth orbit satellite internet service designed to deliver the same high-quality, fast connection in the air as on the ground.
Most satellite internet services rely on a single geostationary satellite orbiting the planet at 35,786 km. This results in high round-trip data time (latency) between the user and the satellite, making it difficult to support streaming, online gaming and video calls. Starlink satellites, however, orbit much lower (at approx. 550 km) and cover the entire globe, significantly reducing latency.
The altitude of the aircraft or Starlink user terminal has no impact on internet access or performance. The terminal operates just as effectively on the ground as it does at 35,000 feet. Currently, thousands of Starlink satellites are in orbit. The number of satellites serving a single flight depends on the location, duration and distance travelled.
To check service availability in specific regions, please see Starlink availability map, which provides real-time coverage information and future expansion plans.
The Starlink system has undergone rigorous testing before being certified for use on aircraft. Each component has passed FAA DO-160 environmental tests for temperature and altitude variations, humidity, vibration, shock, electromagnetic compatibility, radio frequency susceptibility, lightning-induced transients, electrostatic discharge and power input conditions.
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How to connect
Staying online during your flight is easy:
- Enable Wi-Fi on your device.
- Select airBaltic Starlink.
- Start browsing—no login required!
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FAQ
We are happy to offer you high-speed internet during your flight with airBaltic.
Here are a few friendly guidelines to ensure everyone has a pleasant experience:
- Device compatibility: Passengers can connect to high-speed internet using most Android, iOS, macOS, and Windows devices, including smartphones, tablets, and laptops. Just select airBaltic Starlink network and start browsing.
- Video & voice calls: You are welcome to make video and voice calls. However, please be considerate and use headphones to avoid disturbing others and respect privacy of other passengers (ensure that they are not visible or recorded during connection).
- Video footage: Feel free to take video footage, but please ensure it does not disrupt or infringe upon the rights of your fellow passengers and/or crew. You may not photograph or film our employees as they perform their duties, nor post the resulting material on social networks or in other public spaces without the permission of our respective employees and a written approval from the Corporate Communications Department of airBaltic. Likewise, you may not photograph or film our employees during their operation of aircraft equipment, nor post the resulting material on social networks or in other public spaces.
- Respectful use: For everyone’s comfort, kindly set your device to silent or vibrate mode and refrain from any activities that could disturb or infringe on others’ rights.
Access to high-speed internet onboard is provided to all airBaltic passengers on a complimentary basis.
The service is available across airBaltic’s A220-300 fleet. However, availability is subject to the phased rollout plan which is planned to be fulfilled during 2025.
When airBaltic flights are performed by another carrier or in the event of any disruption, unavailability or malfunction of onboard high-speed internet service, the airline shall not be liable to provide any compensation or reimbursement to passengers.
To access the free high-speed internet on board service just select airBaltic Starlink network and start browsing.
Service interruption may occur while flying over the areas with no coverage due to regulatory restrictions in some countries.
Subject to normal operations, high-speed internet will be available to passengers during the whole flight.
Access to high-speed internet is available from portable electronic devices such as e-readers, tablets, laptops and smartphones. You can use them from gate to gate, including during taxi, take-off and landing without a risk to safety.
Any liability for damage to the passenger caused by loss of information or data is rejected by airBaltic. In case of misuse or manipulation, any liability is rejected by airBaltic.
airBaltic cannot be held responsible if the internet service mentioned is not provided or experiences interruptions for any reason.
Please be considerate of your fellow passengers by switching your device to silent or vibrate mode.
The passenger using high-speed internet service on board is not allowed to:
- Use the high-speed internet in any manner that may damage, disable, overwhelm or spoil the high-speed internet connection or prevent the ordinary use thereof by other users.
- Interfere or interrupt any connection and use of high-speed internet, equipment or devices that enable its connectivity, or fail to meet the requirements, procedures and regulations of airBaltic.
- Use or attempt to use the high-speed internet for unauthorized, unlawful, illegitimate purposes or contrary to good faith, custom, morality and public order such as, for example, the following:
- Engaging in defamatory, threatening or intimidating behaviour, or any actions that could be considered harassment.
- Posting and transmitting any content that: is obscene, profane or contains abusive language or material; contains pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature); contains offensive or derogatory images regarding sex, race, religion, color, origin, age, physical or mental disability, medical condition or sexual orientation; contains forged or misrepresented message headers, whether in whole or in part, to mask the originator of the message; invades another’s privacy or is otherwise unlawful or inappropriate.
- Using or transferring software or other elements including viruses, bugs, Trojan horses, which may overwhelm systems of airBaltic or of third parties, “mail bombing”, denial of service attacks, creating or managing botnets, or any other infection, including without limitation, executable codes or files which may be used to have access, amend, delete or harm either the software or the hardware, whether of airBaltic or of third parties or the electronic documents and files stored in such system, as well as any other program or element with purposes or effects which are unlawful, forbidden or detrimental to the interests and rights of third parties.
- Accessing or attempting an unlawful or unauthorized access to systems, or networks belonging to airBaltic or to third parties, attempting to bypass security measures of airBaltic or third-party systems or engaging in any other actions that could be used to launch an attack on a system (e.g., port scanning).
- Transferring or using software elements that may send elements or details that infringe intellectual property rights, data protection or any other rights, including trade secrets or confidential information, whether the property of airBaltic or of third parties.
- Any manner of propaganda, advertisement, chain, pyramid system, investment opportunities or any other unsolicited commercial communication (SPAM) that may infringe the regulations on information society services and electronic commerce or any other applicable regulations, where appropriate.
The data processed by airBaltic to ensure Starlink high-speed internet on board adheres to standard industry practices.
- The onboard WiFi system collects general data on network performance and the number of connected devices.
- Individually identifiable data may include MAC address, user-specified device name (device name/client name – which can be modified by user in their device), upload and download volume, and WiFi signal strength for the specific device.
- No user tracking is conducted by the airline, visited websites and other browsing content are not logged or stored by airBaltic.
- All data transmissions via WiFi are encrypted according to users' device security protocols and website security standards.
- Users are responsible for lawful and secure internet usage.
- General data is stored on the airline's servers for up to two years.
- Data analysis may be conducted solely for network quality monitoring, troubleshooting, and technical improvement purposes.
- airBaltic reserves the right to enable filtering options provided by Starlink or other DNS providers to restrict access to domains associated with malware, phishing, or other security threats.
- Additional data may be stored by the WiFi service provider (Starlink) and is subject to its privacy notice: Starlink (Space Exploration Technologies Corp.) and their privacy notice is available here.
- Contact information of airBaltic’s Data Protection Officer: gdpr@airbaltic.com. Information on personal data protection you can find in our Privacy policy. Please note that, as we are unable to identify specific users in relation to WiFi usage, the exercise of data subject rights may be limited in this context, as we may not be able to link a request to a particular user.
By connecting to the airBaltic Starlink network, you confirm your acceptance of these terms and conditions and agree to comply with the rules set forth herein.
Thank you for helping create a great onboard experience for all passengers!