The suggestions contained in this document are not intended as a substitute for individual, professional medical advice, and should not be construed as such. The information herein is subject to change with or without notice, and airBaltic assumes no liability for these changes. airBaltic reserves the right to interpret and apply these policies and procedures. In each case, airBaltic’s interpretations and applications shall be final and conclusive.
Special assistance
General information pertaining to passengers who require special assistance when traveling. Read more about this subject here.
In accordance with the European Union's Regulation (EC) No. 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (henceforth referred to as Regulation No. 1107/2006), airlines and airports have to ensure fulfillment of the passenger service requirements listed in Regulation No. 10107/2006. The supervisory organisation of each state is responsible for compliance to and monitoring of these requirements; in Latvia, this organisation is the Latvian Civil Aviation Agency.
airBaltic requests at least 48 hours advance notice if a passenger will require any of the following services:
- if the passenger has hearing or visual impairments and will require assistance;
- if the passenger cannot climb stairs;
- if the passenger cannot walk the distance between the check-in area and the departure gate, between gates when in transit, or from the gate to the arrival hall;
- if the passenger wishes to use an airBaltic-provided wheelchair, or would like to be transported to the gate in his or her own wheelchair (manually powered wheelchairs only);
- if the passenger wishes to takes along his or her own electric/battery-powered wheelchair;
- if the passenger is travelling with a certified assistance dog;
- if during the flight, the passenger requires special care and/or medical equipment.
Please submit requests for services to your travel agent or an airBaltic reservations agent at least 48 hours in advance of your departure. Passengers with reduced mobility and their assistants can reserve seats free of charge before the flight by contacting us or by clicking on the button "Request assistance" and filling in the form “Other”.