Rules and regulations
General conditions of carriage
We invite you to carefully read the General Conditions of Carriage, which apply to all airBaltic flights and passengers. Read them online today.
Summary of air carrier liability for passengers and their baggage
Get acquainted with the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Terms of use
These are the terms and conditions of use for all the websites operated by the joint stock company “Air Baltic Corporation”, in particular airBaltic.com.
Privacy policy
airBaltic deals with personal data with the utmost care. For more detailed information, we invite you to consult our privacy policy.
Cookie policy
The cookies are necessary to operate and maintain our website, to ensure its management, governance, and security, and to provide services to you.
EU Regulation No 261/2004
airBaltic invites you to familiarize yourself with Regulation (EC) No 261/2004, which lists your rights in case of delays, cancellations and denied boarding.
Alternative dispute resolution
If you do not agree with the proposed resolution or we refuse to satisfy your claim, you are entitled to apply for alternative dispute resolution.
EU security rules at airports
Travelling on an airBaltic flight to or from the EU? Learn about the EU security rules. Find out about travelling with liquids.
Website notification settings
Detailed information about website notification settings (web pushes).
Social media privacy notice of airBaltic
This Social media privacy notice of airBaltic governs the collection, usage, and processing of your personal information in connection with our social media platforms.
Vulnerability disclosure policy
Feel free to contact us regarding any vulnerability found on our website and read more about our vulnerability disclosure policy.
Mobile application terms and conditions
Information regarding the use of our mobile application "airBaltic", including guidelines on data processing, privacy policies, and security measures.