Due to security risks, all airBaltic flights to and from Tel Aviv until 28 January have been cancelled. We invite affected passengers to contact our Call Centre for further assistance.

Booking FAQs

In this section look for answers to your questions about:

Reservations and ticketing Booking reference IItinerary changes Gift-cards Discount codes

Reservations and ticketing

Booking reference

Itinerary changes

Gift cards

Discount codes

Discover previous fare conditions

Find information about the previous fare conditions (tickets bought until 24 September 2024) here.

Booking FAQs

Reservations and ticketing

What service classes and ticket types are available to airBaltic passengers?

What is the difference between an Economy BASIC, an Economy CLASSIC and an Economy FLEX ticket?

What is the difference between BUSINESS and Business EXPERIENCE?

How many tickets can be purchased in a single booking on airBaltic.com?

What is group booking and what are its advantages?

How many hours before the flight an online booking can be made?

Is smoking allowed on board?

What forms of payment are accepted on board?

Booking reference

What to do if I have made a booking but have not received the booking reference yet, and the flight leaves in less than 24 hours?

Why does the system not recognize my booking reference?

Itinerary changes

How do I change the name of the passenger in the booking or the date/time of the flight?

Will I receive my meal if I make changes to my itinerary?

How to proceed in case my flight is changed?

How to proceed in case my flight is cancelled?

Gift cards

What is airBaltic gift card?

Where can I buy an airBaltic gift card?

How can I use my airBaltic gift card?

When I redeem my airBaltic gift card, do I have to use the entire balance all at once?

Can I combine my airBaltic gift card with another form of payment when booking a flight?

How long is my airBaltic gift card valid for?

What to do if my airBaltic gift card is not working?

Discount codes

How to use my discount code?

Can I use my discount code while booking tickets via travelling agency?

How long is my discount code valid for?

Can I use multiple discount codes at once?

Where can I receive more information about my discount code?

How to proceed if my discount code is not working?